Plasma Pen - Before Your Procedure

Getting to Cherrycore
Address: 39 Main Street, Upwey, Victoria 3158.
The nearest train station is Upwey Station. It is within a 2 minute walking distance should a public transport option be required. 
Should you wish to drive, you will be perfectly fine and able to drive yourself to and from the Studio. There is ample parking nearby, with 4hr parking found 5 shops up the street from the Studio. 

The Day of the Procedure
Please be showered and as clean as possible. No strong scented deodorants or perfumes are to be worn.
No smoking, no caffeine, no medications unless notified of prior and approved. Eat a hearty meal within 2 hours of your appointment.
Drink water and please feel free to bring snacks and liquid should you feel the need.
Should you wish to bring snacks that require refrigeration this is not an issue, simply notify staff on arrival.

Please make sure to leave your day as stress free as possible after the procedure with minimal activity so that you are relaxed. 

Our clinical procedure room is fitted with a wall mounted iPad, and we supply disposable headphones, so you can simply relax watching Netflix while the procedure is being carried out.

Your Arrival Time
While our clinic will endeavour to minimise your waiting time, it is highly important to be punctual to all appointments.
Please aim to arrive 15 minutes earlier to your procedure time to prevent issues with traffic delays and to fill in client paperwork.
If you are worried that you may be late to any of your appointments, a phone call should be made out of courtesy and to confirm the appointment can still continue.

Personal Information and Privacy
Cherrycore does not share your personal information with any third party persons or organisations.
Your information will be stored complying with Victorian Health Regulations, and made available to you on request, including photos of your before-and-after images and documents of all sterile single use equipment used during your procedure.

If you are taking, or start taking any medications (including non prescription, over the counter or herbal alternative medicines and vitamins) that are not documented in your consultation form, the Studio must be made aware of this prior to the procedure immediately.
This includes generic pain relief.

After the procedure, you will be able to take pain medications as required and as suitable with your medical history.

Preparing for your Procedure
Patient’s Responsibilities
You have the responsibility to:
- Find out about your treatment options. 
- Answer questions about your health frankly and honestly.
- Follow your treatment and inform the Studio if you are not able to.
- Keep appointments or notify the Studio if unable to attend.
- Pay the fees quoted in full on the completion of the procedure. 
- Maintain skin hydration and health.
If you are aware of any particular conditions that may cause undue harm to others or staff, this should be disclosed prior to your procedure or at time of arrival. 

In the lead up to your procedure date, we ask that you make sure that you are eating a healthy, balanced diet, giving you the all vitamins and minerals that you require for fast healing and to allow the best results possible.
It is important to increase your intake of foods that contain good amounts of vitamins A, B, and C along with iron and protein. These all play a big part in healthy, fast healing. Orange vegetables like carrots, pumpkin, and sweet potato are good sources for vitamin A. Strawberries and capsicum are two of the best forms of vitamin C, and also helps your body absorb iron which helps with energy and blood consistency. Vitamin B is commonly found in asparagus, spinach, broccoli, beets and lentils to name a few, and lentils are a fantastic source of protein. All of these things will help collagen and energy needed for cell repair.
Drink plenty of water and minimize all caffeinated drinks, drugs and alcohol for at least 3 days prior, and for at least 2 weeks after your procedure, for best results.

It is highly important to have well rested sleep in the days leading up to your procedure, and the following 2 weeks after your procedure to aid in cell repair and prevent prolonged healing. You will be required to use a travel pillow while sleeping for the first 7 days to prevent damage, and aid in healing of facial and neck treatment. It is best to start this process a few days prior to get used to and comfortable with the pillow. If you do not have a travel pillow or would like to have a look at a few options, you will find both beaded and memory foam at Spotlight and a variety of beaded at Kmart. For body treatments, keep the area unfolded and as straight as possible.

Skin Health
In the days leading up to your procedure, it is important to make sure that the skin is healthy with no dryness. A hyaluronic acid will help to maintain tissue health and provide a great head start for cell repair.
After your procedure, when the skin is healed, make sure to be sun smart. It is very important to use UV protection as the skin will be more sensitive and will burn much more easily than surrounding tissue until fully healed.

The Naughty List
Try to minimize caffeine prior to your treatment and for 2 weeks after. This will help minimize swelling and discomfort, as well as help reduce dehydration.
Try to minimize smoking prior and 2 weeks after, or use this as motivation to quit. Your skin will love you for it.
No drugs or alcohol 2 weeks prior and 6 weeks after.
No sleeping on the treated area for 7 days.
No pulling or rough contact for at least 8 – 12 weeks after.
No scratching! This is the worst thing you can do and can lead to permanent complications to results.
No strenuous exercise for 10 days after the procedure.
If these are not followed, the end results may be compromised, and scar tissue may develop as a result, requiring alternative methods to care for and treat.
Depending on individual health as to what exceptions can be safely made, this will be discussed at you consultation.

Infection Control
The Cherrycore Studio is committed to promoting infection control awareness to both staff and clients. All clients and visitors are encouraged to use hand sanitiser located in the waiting area and with supervision in procedure rooms to assist with reducing infection risks.
We also ask that visitors with colds, gastroenteritis or other contagious diseases do not visit the Studio, in order to prevent the spread of these infections. 
Our practice is fitted with air purifying and sanitizing devices along with following best practice aseptic standards.
Should you fall sick prior to your procedure, you must notify the Studio as soon as possible to re-book. No client will be treated while sick.
This includes having a cold within 2 weeks of treatment. If you feel rundown, or you feel like you are at the end of an illness, we cannot treat you for your safety, the safety of our clients and the safety of our staff.
If you attend an appointment sick, you may be refused a re-booking option and may be cancelled as a client.

The following list is not intended to frighten. All complications are avoidable or treatable and listed purely for legal reasons.
Infection is always possible with any skin trauma, making all risks associated with infection possible. Should you suspect an issue like an infection, the Studio must be notified promptly and medical attention must be sought out immediately. 
Common signs of infection are; Bright fire redness to skin tone, Shiny/scaly skin appearance, Abnormal amount of swelling affecting surrounding skin, Radiant heat, An intolerable pain while not touching or while touching, feeling unwell (be it nausea or diarrhoea), fever or chills.
It is, however, normal to experience some of these symptoms after treatment as they are part of the inflammatory response. This includes heat, swelling, redness, pain, disturbance in function.
If you are unsure at any point of your recovery, it is your responsibility to contact us. We want to hear from you, and even if you feel like you are being paranoid; just ask. There is nothing to be gained from stress.
This is a low risk, non invasive procedure. Infection is not common and should never happen which proper care.

If not cleaned properly, you will be creating a breeding ground for bacteria. It is your responsibility to take all required steps to carry out proper personal hygiene. This includes but not limited to: showering twice a day, flushing the treated area should you be hot and sweaty with sterile saline wash provided, washing your hands regularly throughout the day, and using hand sanitizers.
Your hands are the supplier of harmful bacteria to a skin lesion. You will touch your treated area during healing - everyone does. You're human, you can't help but poke. It's when you do this with dirty hands that you are putting yourself at higher risk, and others at risk of your body fluid. Clean clothing and wound dressing will also minimize contamination risks.

Scabbing will prolong healing and create extra discomfort. Itching is due to dehydration in cells, which is why we recommend moist healing (see aftercare for further information). Scabbing may impact the results if scratched or damaged. The prevention of scabbing is alternatively the best prevention to damage, and permanent scar formation as a result of trauma to the treated area.

At night time, it is possible to scratch the treated area while sleeping. This may compromise your results. We recommend covering all larger treated areas with breathable dressings to prevent touching and scratching while asleep. We will show you how, and provide anything that we feel is needed to aid in your safety and to ensure best results. 

As listed and discussed, a travel pillow is required to prevent sleeping on facial treatments and prevent folding in neck treatments. 

It is the clients’ responsibility to make sure all necessary steps are taken to heal the procedure and prevent injury.

While these are all low risk, they are still theoretical risks, and any incidents will not be at the expense of Cherrycore expense to repair. We understand that it would be devastating to have anything happen, but we cannot offer free treatments for those that have accidents or do not follow instructions properly. Just the same, we are not responsible or obligated to offer compensation for mistreatment resulting in the need of medications and medical bills. 
It is the clients responsibility to prevent cross contamination with their home care. 
Should there be any confusion on how to clean, this must be addressed prior to the procedure.
Aftercare will be re-covered after the procedure for extra clarity and to make sure you are confident.

Pricing is personalised per client's conditions. Those with more complex or larger treatments areas will both take longer and be priced at a higher amount. This information should not be shared or used for any other person as their requirements may be different and will not provide an accurate reflection of pricing for their needs.
Our pricing guide should be used for this.
When booking the procedure, you are agreeing that you have been given the opportunity to ask questions and have not only received all information that you require, but had a sit down consultation. You are agreeing that this is your decision to have your appearance altered. 
You understand all healing instructions must be followed and any negative outcome due to not following these is at the clients’ own responsibility to correct and seek help. 
Cherrycore reserves the right to refuse service to those that do not comply with their protocol.
You are more than welcome to, and encouraged to, come in at any time for a check up during your healing should you wish to book at No extra Cost. These will be 5-10 minute appointments requiring punctuality.
Check ups that are not required will not have our complementary hydration and exfoliation treatments included. Our complementary skin care treatments will be listed out in your procedure plan in regards to your needs. 

Last minute cancellations to complementary services will forfeit the treatment unless stated otherwise. A check up is still required to guarantee results. If you fail to attend required appointment our ‘results guaranteed’ with be void.

We have an incredibly tight, no sickness policy, that will not be compromised on.
You are required to notify the studio should you come down with a cold or any sickness within 2 weeks prior to your procedure. This may affect your ability to have the procedure and will need discussing via phone.
If cancellation is needed due to sickness, we may require a medical certificate to re-book and to avoid any re-booking fees.
We also ask that visitors with colds, gastroenteritis or other contagious diseases do not visit the Studio, in order to prevent the spread of these infections.
No client will be treated while sick.

All cancellations due to change of plans made last minute will forfeit deposits.
Last minute cancellations are those made within 3 days prior to treatment.
Last minute cancellation prevent your appointment dates being filled, affecting the Studio and other clients waiting for appointments. 

If re-booking is required more than once, you will be required to pay a 50% cancellation fee, this will be based off your procedure value. We do not guarantee re-booking options for those that cancel their procedure short notice. Cherrycore reserves the right to refuse service for no disclosed reason and expect that this is respected.

When booking, you are acknowledging that cancellation are not to be made lightly should you wish to be able to re-book, as our Studio takes time management very seriously.
We appreciate that situations can change, and will do our best to accommodate, however we cannot make exceptions that will hurt the Studio financially due to change of mind or situation.
All changes are best made as far in advance as possible to prevent complications, and are to be made via phone call, not email.

Should there be any confusion regarding this policy, please call to book a time to speak to Cherry or Diana.