Returns Policy & Jewellery Warranties

As body jewellery is worn in the skin, it is considered "contaminated" as soon as it is worn. It is unsafe (and unethical) to sell contaminated jewellery.
In the interests of health and safety, we are unable to accept returns or exchanges on jewellery purchases. All sales are final at the time of purchase/ordering.

The only instance that we can accept returned jewellery is in the case of faulty jewellery being supplied. We will replace the faulty jewellery with correct jewellery, as per manufacturer's warranty.

PRE ORDERS / CUSTOM ORDERS
Custom ordered jewellery cannot be returned for change of mind, or incorrect jewellery being ordered.
These pieces are ordered and made specifically for the customer, and as such will not be suitable for re-sale.
When a customer places a custom order, they are committing to buying that item of jewellery.
Lead times are subject to the individual manufacturers. This can be delayed beyond our general estimation, and this is beyond our control. We are unable to cancel or refund orders due to manufacturer delays.

LOST JEWELLERY
It is the responsibility of the wearer to ensure that all components are kept securely fitted. Attachments can become loose with wear and tear; be sure to tighten threads and pins periodically.
Lost jewellery cannot be claimed under your Manufacturer's Warranty.

INSURANCE
While our jewellery has a manufacturer's warranty, wear and tear is not a manufacturing issue, nor is accidental damage, breaks or loss. If you would like insurance on your jewellery to cover you in those situations, please add your jewellery to your Home Contents Insurance Policy.

Cherrycore does not offer insurance cover on jewellery or cover repairs costs, including that of shipping for repairs.

WARRANTY STATEMENT
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. 

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT. 

  1. WHO MAY USE THIS WARRANTY?
    Cherrycore, with a mailing address of 39 Main Street, Upwey, Victoria 3158, Australia (“Cherrycore”), extends this limited warranty only to the original consumer-purchaser of the Product (“you”). It does not extend to any subsequent owner or other transferee of the Product (as defined below).   
  2. WHAT DOES THIS WARRANTY COVER?
    This limited warranty covers defects in materials and workmanship of body jewellery purchased (the “Product”) for the Warranty Period (as defined below).
  3. WHAT DOES THIS WARRANTY NOT COVER?
    This limited warranty does not cover any damage due to:
    (a) transportation;
    (b) storage;
    (c) improper use;
    (d) exposure to solvents or chemicals;
    (e) failure to follow product instructions or to perform any preventive maintenance;
    (f) modifications;
    (g) unauthorised repair;
    (h) normal wear and tear; or
    (i) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.  
  4.  WHAT IS THE PERIOD OF COVERAGE?
    This limited warranty starts on the date of your purchase and lasts for as long as you own the Product (the “Warranty Period”). The Warranty Period is not extended if Cherrycore replaces the Product. Cherrycore may change the availability of this limited warranty at its discretion, but any changes will not be retroactive. This limited warranty is non-transferable, and any sale, transfer, or disposal of the Product by you will void this warranty; this limited warranty only extends to the original consumer-purchaser.
  5. HOW DO YOU OBTAIN WARRANTY SERVICE?
    To obtain warranty service, you must return the defective Product to Cherrycore during the Warranty Period and provide proof of purchase, including a copy of the original receipt.
  6. WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
    If Cherrycore determines that a defective Product properly returned during the Warranty Period is covered under this limited warranty, Cherrycore will, in its sole discretion, replace the Product (or the defective part) free of charge by delivery of the replaced product (or part).
  7. LIMITATION OF LIABILITY
    THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND CHERRYCORE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. CHERRYCORE’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL CHERRYCORE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.